Click&DECiDE Troubleshooting Documentation

Note: Click&DECiDE's Troubleshooting documentation is in the form of Knowledge Base Articles (in *.pdf format) classed in the following categories:

 

  • Click&DECiDE in General
  • Click&DECiDE Installation
  • Click&DECiDE Configuration
  • Click&DECiDE Management Console
  • Click&DECiDE Package Server
  • Click&DECiDE Alerting & Correlation Console
  • Click&DECiDE Web Portal
  • Oracle
  • SQL Server
  • MSDE
  • Orca
  • Blue Coat
  • Check Point
  • Cisco PIX
  • Intrusion Protection System (IPS)
  • IronPort AsycOS
  • Microsoft Exchange Server
  • Microsoft WMI

 

 

Category

Number

Article or Guide Title

PDF Article

Click&DECiDE in General

6 How to Treat an SQLNET.log File which is Dramatically Increasing in the Click&DECiDE Directory? How to Resolve this Problem at the Click&DECiDE Side?
15 How to Obtain the Exact List of XML Files to Backup when Saving a Complete, Last Only Click&DECiDE Configuration?
36 How does Click&DECiDE Analyze Raptor Firewall Logs?
37 Does Click&DECiDE Support Windows 2003?
38 Does Click&DECiDE Log Analyser Require a Database?
41 How Can Click&DECiDE Separate the Logs into Different Databases Per Customer if You are Remotely Connected to a Firewall?
43 Does Click&DECiDE Run on a Linux or Solaris Platform?
44 Can You Give Me a Brief Overview of Click&DECiDE's Company History, Product Overview and Supported Vendors?
45 What's New in Click&DECiDE Version 3.10?
46 How Can I Find Out More About Click&DECiDE Firewall Statistics Dashboards?
49 How Can I Find Out More About Click&DECiDE Proxy Statistics Dashboards?
50 What's New in Click&DECiDE Version 3.11?
65 How to configure LDAP with Click&DECiDE?
93 How to reduce the size of transaction logs?
103 What Click&DECiDE Files Should I Backup?
106 How to Restore Click&DECiDE from Backup Files?
111 How to Monitor Click&DECiDE?
114 How to Install and Use Click&DECiDE Cubes?
116 How to work with Regular Expressions in Click&DECiDE?
117

How to Purge Data for a Custom Filter by Creating the Scheduled Task, Filter Fields, Rules and Actions?

119 How to Change your Click&DECiDE Web Portal Password?
120 How to Configure External Authentication for Click&DECiDE Web Portal?

Click&DECiDE Maintenance Guide

Click&DECiDE Installation

4 How to Install Click&DECiDE on a Production Server without Installing Internet Explorer 6 and How to Remove the need for Internet Explorer 6 and Windows Installer 2.0?
24 How to Deal with Error 1931 During the Click&DECiDE Installation Procedure?
114 How to Install and Use Click&DECiDE Cubes?

Migration Guide (Version 3.12 to Version 4.1)

Click&DECiDE Pre-Installation Check List

Click&DECiDE Configuration

39 How to Deal with Missing Configuration Wizard Screens and Incomplete Configuration Issues?
51 What does the Overwrite Existing Data Check Box in the Click&DECiDE Configuration Wizard Do?
52 What does the Do Not Execute SQL Scripts Now Check Box in the Click&DECiDE Configuration Wizard Do?

Click&DECiDE Management Console

25 How to Deal with the Bad Shared Secret Error in the Click&DECiDE Management Console?
81 How to Manage and Modify Dates in Click&DECiDE Management Console Filters?
98 What are the Record object properties and additional fields available for advanced treatment in Click&DECiDE?
99

For Click&DECiDE Monitoring Center Version 4.1

How to Export and Import Click&DECiDE Filter(s) and/or Parser(s)?

107 How to Create a Double RDNS Net Area for Several Clients?
116 How to work with Regular Expressions in Click&DECiDE?
117 How to Purge Data for a Custom Filter by Creating the Scheduled Task, Filter Fields, Rules and Actions?

Click&DECiDE Package Server

28 How to Install Click&DECiDE Packages From the Click&DECiDE Package Server?

Click&DECiDE Alerting & Correlation Console

112 How to Activate the Click&DECiDE Alerting and Correlation Console on Windows 2003 Server with IIS 6?

Click&DECiDE Web Portal

10 How to Get DataSet Web Server Working After its First Installation on Windows Server 2003?
40 How to Deal With the Click&DECiDE Web Portal\d7web Page Error Code 5 Message and License Installation Problems?
42 How to Create a User Name and Password For Each Customer with DataSet Server Administrator and Enable Them to Only View Their Web Portal Reports?
53 How to Work Click&DECiDE Dashboards and Name PDF Dashboard Files?
54 How to Define Scheduled Aggregated Dashboard PDF File Names?
61 How to Resolve Click&DECiDE Web Portal Errors 03 and 04?
80 How to Use Click&DECiDE Web Portal on Windows 2003 Server SP1?
100 How to Deal with Blocked URLs to Shared Directories in Click&DECiDE Web Portal?
105 How to Create a Click&DECiDE Web Portal Custom Report Folder?
119 How to Change your Click&DECiDE Web Portal Password?
120 How to Configure External Authentication for Click&DECiDE Web Portal?

Oracle

6 How to Treat an SQLNET.log File which is Dramatically Increasing in the Click&DECiDE Directory? How to Resolve this Oracle Problem at the Click&DECiDE Side?
21 How to Manually Configure Click&DECiDE for Oracle with Click&DECiDE Versions 2.10 and 3.0?
22 How to Quickly and Easily Configure Click&DECiDE for Oracle with Click&DECiDE Version 3.0's Configuration Wizard?
58 (a) Can you Provide me with a Typical Oracle Database Configuration for Firewalls? (b) How Should I install Click&DECiDE's Latest Version's Firewall Aggregation Mechanism With Click&DECiDE Version 3.11?
64 Can you Provide me with a Typical Oracle Database Configuration for Proxies?
89 Can you Provide me with a Typical Oracle 10g Database Configuration for a Proxy?
110 How to use the Click&DECiDE Alerting Console with an Oracle 9i and 10g Database on Windows 2003?

SQL Server

83 How to Secure SQL Server 2000?
82 How to Reenable your TCP IP Connection to your MSDE SQL Server after a Microsoft Security Update?
93 How to Reduce the Size of Transaction Logs?
200 How to Connect to Remote SQL Server?

MSDE

19 How to Configure or Modify MSDE Authentication Modes, for MSDE Versions 2000 or Earlier?
20 How to Verify and Change the MSDE System Administrator Password?
34 How to Make a Backup for an MSDE Database (and SQL Server)?
35 How to Physically Restore and MSDE Database (and SQL Server)?
82 How to Reenable your TCP IP Connection to your MSDE SQL Server after a Microsoft Security Update?

Orca

17 How to Download and Install Orca?

Blue Coat

Click&DECiDE Configuration Guide for Blue Coat

Check Point

32 How to Correct the Check Point LEA Authenticated Mode Error?
55 How do I Switch and Export Check Point Firewall-1 Log Files for Click&DECiDE via Manual Commands?
56 How do I Export Check Point Firewall-1 Log Files for Click&DECiDE via the Check Point SmartView Tracker?

Click&DECiDE Configuration Guide for Check Point

Cisco PIX

59 Which Error Messages in Cisco PIX Versions 6.2, 6.3 and Cisco Catalyst 6500 Series Switch and 7600 Series Router Firewall Versions 2.2, 2.3 does Click&DECiDE Treat?

Click&DECiDE Configuration Guide for Cisco PIX

Intrusion Protection System (IPS)

76 How to Install the Click&DECiDE IPS Kit for Click&DECiDE Version 3.12?

IronPort AsyncOS

109 Configuring the IronPort log format for treatment by Click&DECiDE

Click&DECiDE Configuration Guide for IronPort

Microsoft Exchange Server

95 How to configure Microsoft Exchange Server 4.0, 5.0 and 5.5 for Message Tracking?
97 How to configure Microsoft Exchange Server 2000 and 2003 for Message Tracking?

Microsoft WMI

70 Can you Provide Me with the List of Microsoft Windows Event Viewer Event Log IDs Supported by Click&DECiDE?
71 Why is Click&DECiDE not Receiving any Logs from Computers on Windows NT?
72 Why am I not Receiving any WMI Data from other Computers when Click&DECiDE is Installed on a Computer Running on Windows NT?
73 How do I Configure WMI for Click&DECiDE 3.12 for Monitoring and Monitored Computers on Windows NT?
94 For a computer running Windows 2003 Service Pack 1, how do I stop the NRWMIDelegate.exe process from growing in the memory and crashing the computer?
104 What are the Remote WMI Service Registry Entry Values?

Click&DECiDE Remote WMI Configuraion Guide for Windows 2000, XP & 2003

Click&DECiDE WMI Configuration Guide for Windows 2000 & XP

Click&DECiDE WMI Configuration Guide for Windows NT

Click&DECiDE Microsoft WMI Dashboard Presentation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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